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Here is a thought - do you think its your firewall/content manager? You could try unplugging your Internet and turning off your your firewall and anitvirus.
This may not work, but it will rule out a couple of things.
BTW - I am assuming that your version of Norton has the 'content control' sometimes called 'parental controls'. Make sure your logged into Norton as an administrator (a profile that will allow you to do anything).
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