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Sorry to say running this site did not get you better treatment from Dell tech support (you might start getting freebies though). I got my replacement unit pretty fast once I got to a tech person. It also had no return label or return instructions so I got my easy chair out and called tech support again. Once I got to a live person. She sent me air-overnight a prepaid FedEx label to put on the box the replacement unit came in and a phone number to have FedEx pick it up at my house. Fed-Ex was there in less than two hours and I have not heard from Dell since so I guess they got it.
Toydriver
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A bad day in the motorhome is
better than a good day at work.
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