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My first reaction was "how come you can get a replacement faster than I can get my first one? I'm still waiting to get my Axim". But upon further reflection I decided that they were doing it in the fairest manner. Dell told me mine wouldn't arrive until 2-10, so I knew what I was getting into. If your breaks or is defective, you should get another within a couple of days. That's fair and I like hearing that. In fact, these aren't the first stories I've heard like that. It seems to be the exception when a customer doesn't get good replacement service when it is needed.
I'll end this post like every other I write: I WANT MY DELL!!! :P
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