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Old 02-02-03, 03:22 PM   #7 (permalink)
drum4ever
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Join Date: Feb 2003
Location: Broken Arrow, Ok
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Did my return/ replacement through a week of e-mail. Took 3 days to get. Came Fed-ex. No return label or info. 2 more e-mails 5 more days. No label. One long Customer support call. Promise to send labels. Finally got first labels yesterday. May still barely make it under the "charge me for the replacement" wire. Great machine. Customer support is only good on the phone or on the commercial. My only experience with phone tech support was a guy in India who didn't understand anything I asked. Had to look up the words. No use. Thats what drove me to e-mail.
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