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I was board so I made another call...
First the technician told me they're waiting for Microsoft. Which why the hell do they need microsoft to write a driver? At that I demanded to talk to a manager who clarified and said everything is finished they're just waiting for approval from Microsoft to release it. Seems reasonable I guess, but why would Microsoft delay?
I mentioned my previous call as well as the many documented empty promises on this site...he couldn't say much (Carlos was the manager's name). He of course confirmed the Dec. 20th release date but blamed microsoft. He gave a vague January release this time...
When I asked about trading in my x50v for an x51v he about choked and said it wasn't possible which I called him on saying its been done before. He finally consented that it had been done but said its not customary, special cases only, and hasn't been done for a while...so no dice!
He said they actually track aximsite and said that they're aware of their poor customer standing and are trying to improve it. I simply said then acknowledge that there is a problem, and send out an "email" on this giant customer list that they are apparently collecting. Give yourselves some credibility...which he agreed.
*I don't know how many people are constantly calling and hounding them as I am, but let me know if you are and who you're talking to. I'd like to compile a list of manager names and empty promises. It'd be nice if we can document a company track record here...they can't blame it on somebody else if we list every manager they have!!!
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