|
Originally Posted by archivalbackup
|
Ok,
I attempted the X51 A06->A12 update, and have a problem (and I could have 300 of these updates to do  )
Like others, I now can not hard-reset the device (it just skips by the screen and does a soft reset). I initially tried the update with MS Active Sync 4.1, updated to 4.2 and re-tried, but the same result.
Right after the update files transfer over to the X51, it prompts for the hard-reset, which I do with the handheld in the cradle. It then skips by the hard-reset prompt and boots normally into the existing handheld, and the update program just sits there waiting, waiting, waiting. Active Sync recognizes the handheld (guest) but the update never continues, and I can not hard-reset the device.
Is it time for a warranty replacement?
And hi everyone!
|
I just did this upgrade on my X51 (before finding this thread), and I had the identical problem with the hard reset - just jumped by the prompt, and when it booted, the system clock was back to day 1, but all my data still on the machine. After trying the reset at least ten times, I took the battery out and went to bed (thinking this would force a real hard reset after the internal backup fully drained). Wrong. I know now that the data is in flash ROM, so you will never loose anything but the clock if left without a battery.
Anyway, my problem was that after the hard reset, not only was my data still there (which convinced me something was wrong), but the device never reconnected to ActiveSync. Besides that, the Upgrade window telling me to do the hard reset did not have any cancel or continue buttons, so I couldn't do anything but stare at it.
After reading the original post here and seeing the comment about not to worry on the lack of reset prompt, I started trying to figure out why my device was not reconnecting. I finally fixed this by changing the USB cable to a DIFFERENT USB CONTROLLER in the same machine (not just a different USB port, but one on a completely different controller. I guess I am lucky this machine was old enough to have the original USB 1.1 controller on the MB, plus the add-on USB 2.0 controller. For whatever reason, this upgrade caused my USB 2.0 controller to completely stop working (even with a different PPC). This controller started working fine again after a reboot.
Anyway, as soon as I plugged the X51 into the USB 1.1 port, it connected and synced (my device ID was still there). The Upgrade window changed and allowed me to continue, so I just left it connected and pressed on. After it flashed the ROM, the X51 screen told me to do another hard reset. This one did not even flash the prompt, but it truly did a full hard reset and put me back at the initial setup with a fully wiped X51 at A12. Just for kicks, I did another hard reset, and it worked just like normal, giving me the prompt window like it should.
One last note - I did not use a cradle for this upgrade, just a stand-alone third-party USB sync/charge cable (no power supply). Good luck.