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MM3AWM · 08-08-03, 12:19 PM

I bought an Axim on 30/6/2003 and have raised the problems many times with Dell, who seem to be following other companies and fielding their Tech Support to Indian Call Centres.

Dell will not let me speak to Customer Relations Dept, you eventually can get the "Priority Customer Care" Department and they promise to get your fax off their machine and call you back and they fail to. When asking for a Manager they are in a meeting....then today after being promised by two different members of staff a call back which they fail to do I have to call them back to be told that the Manager is in a meeting and that my complaint has been passed to the Technical Manager. NOT ACCEPTABLE AS MY FAX WAS ADDRESSED TO THE CUSTOMER RELATIONS MANAGER!!!

Anyone wishing to call Dell can do so by calling 01344 860 456 and ask for Priority Customer Care Department, only thing is watch out for any empty promises from Sheena Clark or Jemma Crabb to call you back as they have failed every time with me to do as they say.

I am also a Corporate Customer although my Axim was purchased on my personal account and If I attempt to go through the Corporate channel it falls on deaf ears also.

Do not get me wrong I like my Dell Axim, I just want one that works. I bought a Bluetooth Card from Dell, a Sony 68i Bluetooth phone from Orange all to let me hook up via bluetooth and cannot. I also bought a TOM TOM GPS system which is a wee bit difficult to use on the Axim at present due to the slowness and frequent soft resets needed. Dell's answer is we will give you a refund. That does not help me with my GPS that I bought elsewhere....what am I supposed to do ....sell it on ebay at a loss???

Anyone feel the same??

I LIKE MY DELL GREAT BIT OF KIT ......BUT....DELL STINKS!!!!!!!!!!!!!!!!

CUSTOMER CARE?? MORE LIKE DELL IS "CUSTOMER SCARED"!!!!!!!!!!!!!!!!!!!!!!!!!!

08-08-03, 12:19 PM	#1 (permalink)
MM3AWM Aximsite Prospect DAP Rookie Join Date: Jul 2003 Location: Dundee. UK Posts: 7 Thanked 0 Times in 0 Posts	Dell Customer Care, Sorry Scared. I bought an Axim on 30/6/2003 and have raised the problems many times with Dell, who seem to be following other companies and fielding their Tech Support to Indian Call Centres. Dell will not let me speak to Customer Relations Dept, you eventually can get the "Priority Customer Care" Department and they promise to get your fax off their machine and call you back and they fail to. When asking for a Manager they are in a meeting....then today after being promised by two different members of staff a call back which they fail to do I have to call them back to be told that the Manager is in a meeting and that my complaint has been passed to the Technical Manager. NOT ACCEPTABLE AS MY FAX WAS ADDRESSED TO THE CUSTOMER RELATIONS MANAGER!!! Anyone wishing to call Dell can do so by calling 01344 860 456 and ask for Priority Customer Care Department, only thing is watch out for any empty promises from Sheena Clark or Jemma Crabb to call you back as they have failed every time with me to do as they say. I am also a Corporate Customer although my Axim was purchased on my personal account and If I attempt to go through the Corporate channel it falls on deaf ears also. Do not get me wrong I like my Dell Axim, I just want one that works. I bought a Bluetooth Card from Dell, a Sony 68i Bluetooth phone from Orange all to let me hook up via bluetooth and cannot. I also bought a TOM TOM GPS system which is a wee bit difficult to use on the Axim at present due to the slowness and frequent soft resets needed. Dell's answer is we will give you a refund. That does not help me with my GPS that I bought elsewhere....what am I supposed to do ....sell it on ebay at a loss??? Anyone feel the same?? I LIKE MY DELL GREAT BIT OF KIT ......BUT....DELL STINKS!!!!!!!!!!!!!!!! CUSTOMER CARE?? MORE LIKE DELL IS "CUSTOMER SCARED"!!!!!!!!!!!!!!!!!!!!!!!!!! __________________ MARTIN HIGGINS - MM3AWM LICENCED AMATEUR RADIO OPERATOR DUNDEE. U.K. ********************** Dell Axim X5 Bought 30/6/2003 Dell TrueMobile 300 Bluetooth CF Card 256Mb SanDisk SD Card Tom Tom USB GSP System