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fofel · 08-08-03, 04:07 PM

I have exactly the same experience. I bought my Axim on 30 June too, and it was delivered on 16 July. Since then, I have been trying to get it to work, but it is extremely slow. I also bought a TomTom GPS navigator system and it actually took over 15 minutes to plan a route. I have been following the threads on this website for a couple of weeks now,10 times a day, and I contacted Dell Customer Support last Tuesday, to at least hear their story and ask why the patch hadn't come out. After waiting for more than 20 minutes, I finally got the chance to talk to somebody, who called himself THE Axim-expert in the Netherlands. His name is PHILIP VAN DER MALEN. Apparently he had given a couple of lectures on the new Axim and knew everything there is to know. So when I confronted him with the problems, he actually said that there wasn't any problem, well there had been one little problem with the firmware, but that had been solved, and all customers concerned had received letters from Dell. When I told him about the patch and everything else I had been reading on this website, he liaisoned with a colleague for a couple of minutes, then came back to the phone, and informed me that there are actually was a problem, and that a patch would be ready by Friday (today). In any case, as he would be leaving for his holiday on Saterday, he gave me his direct number (020-6744110) and asked me to give him a call on Friday. So I called him 10 times today. No answer (surprise). Pity, because if he would have answered the phone, I would have asked him what he would do if he would have bought a brand-new Mercedes and found out that his new car was capable of the top speed of 35 kms in our, if at all it would be possible to at least open the doors and start the engine. Off course, he would have complained!!!

In summary, I am not at all impressed by Dell's customer support. Especially Mr PHILIP VAN MALEN may stuff this Axim at a place where sun will never ever shine.

Olav Nuijten, Rotterdam, the Netherlands

Dell Axim X5 Bought 30/6/2003
Dell TrueMobile Wireless CF Card
128Mb SanDisk SD Card
Tom Tom GPS System

08-08-03, 04:07 PM	#2 (permalink)
fofel Aximsite Prospect Join Date: Jul 2003 Posts: 1 Thanked 0 Times in 0 Posts	I have exactly the same experience. I bought my Axim on 30 June too, and it was delivered on 16 July. Since then, I have been trying to get it to work, but it is extremely slow. I also bought a TomTom GPS navigator system and it actually took over 15 minutes to plan a route. I have been following the threads on this website for a couple of weeks now,10 times a day, and I contacted Dell Customer Support last Tuesday, to at least hear their story and ask why the patch hadn't come out. After waiting for more than 20 minutes, I finally got the chance to talk to somebody, who called himself THE Axim-expert in the Netherlands. His name is PHILIP VAN DER MALEN. Apparently he had given a couple of lectures on the new Axim and knew everything there is to know. So when I confronted him with the problems, he actually said that there wasn't any problem, well there had been one little problem with the firmware, but that had been solved, and all customers concerned had received letters from Dell. When I told him about the patch and everything else I had been reading on this website, he liaisoned with a colleague for a couple of minutes, then came back to the phone, and informed me that there are actually was a problem, and that a patch would be ready by Friday (today). In any case, as he would be leaving for his holiday on Saterday, he gave me his direct number (020-6744110) and asked me to give him a call on Friday. So I called him 10 times today. No answer (surprise). Pity, because if he would have answered the phone, I would have asked him what he would do if he would have bought a brand-new Mercedes and found out that his new car was capable of the top speed of 35 kms in our, if at all it would be possible to at least open the doors and start the engine. Off course, he would have complained!!! In summary, I am not at all impressed by Dell's customer support. Especially Mr PHILIP VAN MALEN may stuff this Axim at a place where sun will never ever shine. Olav Nuijten, Rotterdam, the Netherlands Dell Axim X5 Bought 30/6/2003 Dell TrueMobile Wireless CF Card 128Mb SanDisk SD Card Tom Tom GPS System