|
Are you upset with Dell?
With market competition on one side and customers on the other, the high tech industry is a double edged sword for vendors such as Dell. Attempting to satisfy demands from both sides forces vendors such as Dell into moving products to market before they are ready. Microsoft is a good example. Why do you think they have so many patches. Recently Dell tried to satisfy its user community but for reason documents elsewhere, their good intentions backfired.
Now, I've been a software engineer for 25 years and have seen a time when customers didn't even know a product was available until it was 100% bug free. Lately, the trend is to get it 95% bug free. In other words, lets get it out there and we'll fix the other five percent later. In most cases this works out ok. But it never fails, there's always someone who wants to complain even though 95% of what they want is there and its bug free!
Your mad because you haven't received your upgrade? Well, indirectly its your own darn fault! Unfortunately you are a member of the impatient - I WANT IT NOW - consumer community! You want in now, you want it bug free, and you don't want to pay for it. Like it or not, it doesn't work like that without sacrifices and the 95% rule is uisually the sacrifice.
With that said, my source has told me that Dell is not sending out WM2003 until after a working A05 ROM patch is distributed. Dell recognizes that there are issues between WM2003 and ROM version A04 so rather than have unsatisfied custeomers, Dell will distribute WM2003 after the A05 upgrade is available. Furthermore, the A05 upgrade will be a requirement for upgrading to WM2003.
Believe it or not, Dell is trying to do the right thing...
Jerry
|