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f5etiger · 08-13-03, 10:27 PM

Something a little off track but right along this line.

I read today that Gateway, who was preparing to debut their on PDA/Pocket PC, has again pulled their release due to issues that were not mentioned.

I think the recent Dell fiasco sent a message to the tech community, do not release a product unless it’s ready to be released.

I believe a lot of companies, Gateway included, have opted or will opt to complete further testing to insure that their products not only meet their expectations but those of their customers as well.

This will be a boon to us the consumers of these products, knowing that we may no longer get defective equipment from the very start. Now don't get me wrong, there will still be the scrupulous company who cares nothing about its customers and only worries about the bottom line. These companies will not last.

I believe that Dell had the best intentions, not only to its current customer base, but its future customers as well. As Jerry so eloquently put it "we are all impatient and want it now" and I agree with that, which was obvious in some of the treads that I read just a few weeks ago.

Things take time to correct and for some of us to expect Dell to correct something overnight are a little unfair. Can you imagine the uproar if they had released another patch/fix that wouldn't work. Now I know I'm going to hear about the 1/13 error that occurred to some but not all members, but I've had my Ax for going on three weeks and I've had no problems. And my thoughts go out to those of you that have had this and other problems.

I'm sure Dell has seen the confusion, anger and frustration that were caused from this situation and I'm sure that if they had to do it all over again they would change the way that they handled it.
Dell was in the spotlight and not the spotlight they wanted to be in.

Dell is a good company that stands behind their products not many companies does that much anymore.

08-13-03, 10:27 PM	#4 (permalink)
f5etiger Aximsite Rookie DAP Freshman Join Date: Jul 2003 Location: Miami Posts: 43 Thanked 0 Times in 0 Posts	Something a little off track but right along this line. I read today that Gateway, who was preparing to debut their on PDA/Pocket PC, has again pulled their release due to issues that were not mentioned. I think the recent Dell fiasco sent a message to the tech community, do not release a product unless it’s ready to be released. I believe a lot of companies, Gateway included, have opted or will opt to complete further testing to insure that their products not only meet their expectations but those of their customers as well. This will be a boon to us the consumers of these products, knowing that we may no longer get defective equipment from the very start. Now don't get me wrong, there will still be the scrupulous company who cares nothing about its customers and only worries about the bottom line. These companies will not last. I believe that Dell had the best intentions, not only to its current customer base, but its future customers as well. As Jerry so eloquently put it "we are all impatient and want it now" and I agree with that, which was obvious in some of the treads that I read just a few weeks ago. Things take time to correct and for some of us to expect Dell to correct something overnight are a little unfair. Can you imagine the uproar if they had released another patch/fix that wouldn't work. Now I know I'm going to hear about the 1/13 error that occurred to some but not all members, but I've had my Ax for going on three weeks and I've had no problems. And my thoughts go out to those of you that have had this and other problems. I'm sure Dell has seen the confusion, anger and frustration that were caused from this situation and I'm sure that if they had to do it all over again they would change the way that they handled it. Dell was in the spotlight and not the spotlight they wanted to be in. Dell is a good company that stands behind their products not many companies does that much anymore.