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Jerry · 08-14-03, 08:44 AM

You have all brought up some very good points. Here is the bottom line - and make sure you read the last paragraph..

Pro's

1. Dell is replacing Axims that were sold with A04 and WM2003 at NO CHARGE to the customer. In some cases even beyond the 30 day return policy. My replacement is an Axim Advanced, PXA255 Processor, Rev 002, ROM A05, WM2003 (build 13100 ) and it works flawlessly.

2. Dell is making a ROM and WM2003 upgrade available to owners of older Axims. They didn't have to do that at all! Your Axim still works the way it did when you bought it..Those few who have successfully upgraded a pleased with the performance.

3. Dell IS providing a great product at a competative price and I'll go out on a limb to say that most Axim owners would probably still be using a Palm device if it weren't for the camparatively low priced Axim.

Con's

1. Dell Apparently failed to properly test A05 on all revisions of its Axim. Yes, revisions, not versions.
2. Dell also failed to properly test WM2003 against all revisions.
3. Dell Continued to sell defective Axims with WM2003 and A04 even after they knew of the problems.
4. Dell has fallen short on its promises. Technical support has given out incorrect information relating to shipment dates, product availablity, exchange policy, etc; but they are just doing their job and using what information Dell see's fit to provide.
5 Dell is not saying much in public sector concerning the upgrade. There's is much speculation as to why upgrades aren't being shipped but none of us know for sure. For all we know it could be a problem with WM2003.

As you can see Dell has done some good thing and they've also made some mistakes along the way but they have good intentions..

NOT EXACTLY! Dell relies heavily on programmers, engineers, and technical support personel from countries such as India. This is known in the industry as OFFSHORING and Dell is one of the big ones. These OFFSHORE employees are well educated but it has been my experience, and I've worked with too many programmers from India, that they DO NOT have "Attention to Detail", and this just might be the reason for the apparent lack of testing. Enough of my SoapBoxing..

08-14-03, 08:44 AM	#9 (permalink)
Jerry Aximsite Prospect DAP Rookie Join Date: Jul 2003 Location: Alabama Posts: 7 Thanked 0 Times in 0 Posts	You have all brought up some very good points. Here is the bottom line - and make sure you read the last paragraph.. Pro's 1. Dell is replacing Axims that were sold with A04 and WM2003 at NO CHARGE to the customer. In some cases even beyond the 30 day return policy. My replacement is an Axim Advanced, PXA255 Processor, Rev 002, ROM A05, WM2003 (build 13100 ) and it works flawlessly. 2. Dell is making a ROM and WM2003 upgrade available to owners of older Axims. They didn't have to do that at all! Your Axim still works the way it did when you bought it..Those few who have successfully upgraded a pleased with the performance. 3. Dell IS providing a great product at a competative price and I'll go out on a limb to say that most Axim owners would probably still be using a Palm device if it weren't for the camparatively low priced Axim. Con's 1. Dell Apparently failed to properly test A05 on all revisions of its Axim. Yes, revisions, not versions. 2. Dell also failed to properly test WM2003 against all revisions. 3. Dell Continued to sell defective Axims with WM2003 and A04 even after they knew of the problems. 4. Dell has fallen short on its promises. Technical support has given out incorrect information relating to shipment dates, product availablity, exchange policy, etc; but they are just doing their job and using what information Dell see's fit to provide. 5 Dell is not saying much in public sector concerning the upgrade. There's is much speculation as to why upgrades aren't being shipped but none of us know for sure. For all we know it could be a problem with WM2003. As you can see Dell has done some good thing and they've also made some mistakes along the way but they have good intentions.. NOT EXACTLY! Dell relies heavily on programmers, engineers, and technical support personel from countries such as India. This is known in the industry as OFFSHORING and Dell is one of the big ones. These OFFSHORE employees are well educated but it has been my experience, and I've worked with too many programmers from India, that they DO NOT have "Attention to Detail", and this just might be the reason for the apparent lack of testing. Enough of my SoapBoxing..