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I had the same error you describe here and spent about 3 hours on the phone first with Dell then with MS. MS was finally able to resolve this for me.
<windows>\system32\mapi32.dll was incorrect on my machine. The file size of the incorrect mapi32.dll was 60.3kb (May 23-2005). I was able to copy the correct version from another windows XP-home computer . The filesize of the working file is 109kb (Aug 04-2005).
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