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Chris: this is very interesting, and if that's the way Dell is going to handle the situation, has some serious implications for the future. There will undoubtedly new ROMs in the future as Microsoft continues to improve and bugfix WM2k3. There is already an issue with the database entries that are generated when you perform a soft reset, that can lead to startup delays and problems synchronizing after a while. Microsoft has already fixed the problem and released a patch to the hardware manufacturers. So, if they are unable / unwilling to distribute any more ROMs over the Internet, but prefer to send out CDs or have the devices shipped back to them to perform the upgrade themselves, it will increase support costs incredibly. I presume that a majority of the people performing any Axim upgrade, do so without needing assistance from Dell customer support. But if they no longer can download and install it themselves, that is going to change. And should Dell decide to charge for a ROM upgrade (same operating system of course) in the future I could imagine one or two customers being a bit upset to have to pay to get a bugfix.
I don't know of it's technically possible and so far I have only seen complete ROM upgrades for all the devices I have that can be upgraded, but I suppose Dell is looking closely into the possibility of patching parts of the OS in ROM rather than replacing the entire OS in ROM as it has been done until now.
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