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tamra3@msn.com · 08-17-03, 09:35 AM

I received my new Axim on Wednesday and have spent countless hours since then trying to figure the thing out. Please help me realize it's worth it. Dell's even sending me a new base unit, but I don't think that's the problem.

I'm getting stuck on the Advanto sync process. My Dell laptop and the Axim seem to be in sync with everything else when doing a sync, except for the Advantgo. It shows that it's updating pages while in sync, but when done, when I go to my Axim, it still shows a webpage under ie for Advantgo (\windowagdefault.htm). This doesn't even match the handbook instructions that there should be a favorites with advantgo that should be able to be tapped 'Activate'. It just shows a webpage with instructions to go back to the activesync on my laptop and check the advantgo button under options (which is already checked).

The only thing I can figure out is that it's recognizing my old Palm OS files and updating the palm account, even though I've gone to avantgo and deleted that device from my account.

Anyone run into this same problem or know of a fix? I've done a hard reset twice (once on the phone with Dell), deleted all of the old Palm files in my system, reset all connections, and run into this same roadblock each time. Everything else seems to be connecting and sync'ing correctly, and everything on the Axim seems to be ok.

TIA!

08-17-03, 09:35 AM	#1 (permalink)
tamra3@msn.com Aximsite Prospect Join Date: Aug 2003 Posts: 1 Thanked 0 Times in 0 Posts	ActiveSync / Advantgo problems I received my new Axim on Wednesday and have spent countless hours since then trying to figure the thing out. Please help me realize it's worth it. Dell's even sending me a new base unit, but I don't think that's the problem. I'm getting stuck on the Advanto sync process. My Dell laptop and the Axim seem to be in sync with everything else when doing a sync, except for the Advantgo. It shows that it's updating pages while in sync, but when done, when I go to my Axim, it still shows a webpage under ie for Advantgo (\windowagdefault.htm). This doesn't even match the handbook instructions that there should be a favorites with advantgo that should be able to be tapped 'Activate'. It just shows a webpage with instructions to go back to the activesync on my laptop and check the advantgo button under options (which is already checked). The only thing I can figure out is that it's recognizing my old Palm OS files and updating the palm account, even though I've gone to avantgo and deleted that device from my account. Anyone run into this same problem or know of a fix? I've done a hard reset twice (once on the phone with Dell), deleted all of the old Palm files in my system, reset all connections, and run into this same roadblock each time. Everything else seems to be connecting and sync'ing correctly, and everything on the Axim seems to be ok. TIA!