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Yeah, it was (OUCH!!!). Another somewhat less painful scenario (if all esle fails) would be to call up Dell Support. Yeah you'll have to go through soft-resets etc., however they will walk you through the process and let you return it if all else fails...Best of luck, Walt.
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pupfloW, NYC
"I don't give a damn 'bout a bad reputation"
-Joan Jett, circa 1980??
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