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HP service ROCKS!!!!
Ok guys, I gotta give credit where credit is due. HP has been nothing short of phenomenal with taking care of my iPaq problem.
I emailed tech support about my bluetooth problem Sunday night about 7pm my time. Didn't even expect to get a reply back until sometime Monday. I got a response back 2 hours later with some things to try. Emails went back and forth until Tuesday, getting answers back within 4 hours and they finally suggested I call their tech support line for an RMA and a case number. Even gave me the numbers to get thru the calling tree so I could get right to the tech. Not only that, they apologized profusely in every email for my trouble and the inconvenience it was causing.
Phone support wasn't spectacular ... wasn't sure if the guy was from India or not, but we had a hard time understanding each other. I called Tuesday and told the agent what the situation was and that email support told me to ask for a box to be shipped. He said he'd have a box sent to my house. Figured it'd just come snail mail and have it in a few days. He also said the turn around could be 10-12 business days. Not excited about that, but I want my iPaq fixed. Come home from work Wednesday and it's sitting on my doorstep.
Packed it up and dropped it of at Airborne Express yesterday. Got an email this morning that it was received and then later that a new one was sent the SAME DAY!!! Should have it on Monday according to the tracking number.
And during this time after I called the tech support line for the RMA, I got emails detailing every step. It was almost like HP was spamming me, but in a good way so that I knew what was going on.
Now THIS is service. Kudos to HP. This has far exceeded my expectations.
Super
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