jaydee

I dropped mine while it was tucked into the pocket of my camera vest while I was trying to map some dirt paths in Hiati, on a bicycle. I hit a bump, the CF GPS uit slid out and the axim (naked) came out of my pocket and crashed to the ground. I stopped about 10 feet later, went back and retrieved it. The digitizer screen (not the display screen) was cracked and it wouldn't respond to some of the taps and the alignment of the taps versus positions was a bit off. All the data I had collected was fine. Later, I tried doing the screen alignment but after the last cross hair alignment, it kept going back to the first and the sequence would repeat itself.

I was considering purchasing a 50$ digitizer replacement and doing the job myself, but decided to call Dell to see what they had to say about my situation. They promptly sent a replacement unit which was a Pxa 255 (the old one was a pxa 250) and all is well!!!! I have told this story to many people and they are all impressed with Dell's handling of the situation.

Cheers,
jaydee