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Star did well in pointing to that file, even if you have the companion CD. To make sure you are connecting properly, open up the Device Manager on the PC and then put the Ax in the cradle. You should see the Dell Serial USB Device show up in the devices list under USB. If not, then the Dell drivers are NOT installed and the file needs to be used. Some folks had problems with the drivers not installing properly when the original Ax's were out last Winter.
Also make sure any firewall software you have is disabled during the installation. You can then reactivate the firewall and write a rule to allow the Axim to sync.
And upgrade to Activesync 3.7. As J said in MIB, "Damn!"
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