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Quote:
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Originally posted by HBKDinobot
Indeed... If everyone just sat on their hands when ever there was injustice nothing would happen and this country would suck. It's people who complain, make a fuss, and show the facts, that get things changed for the better. Not just sitting there waiting to get screwed in the behind again, that just tells the companies that they CAN take advantage of the customer. We should not and cannot allow that.
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...and no one is saying that we should.
Making a complaint here is easy. Have you contacted the press? Have you written up a review of Dell's customer service at epinions and other sites?
It was guys like
SuperGuy contacting online news organizations that got CNet to confront Dell, and for Dell to grudgingly admit the problem existed.
As an aside, I have a fundamental problem with trying to "get things changed for the better" for a for-profit corporation like Dell. I'm not on their payroll. I am (was) a customer. They should have the vested interest in "changing for the better" themselves... we're not talking about a community or country where there is a sense of patriotism.