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Or....
Or, hopefully you can fix the problem by going into ActiveSync on your desktop, and selecting the "Settings" screen for AvantGo, then deleting your username and password.
Then connect your Axim and synchronize, and AvantGo will download the necessary software to the Axim. Mine did not even show AvantGo correctly in the favorites, nor as an icon in the Programs folder until I did this!
This saves you the pain of a hard reset if it works.
Once you've gotten this far, go back into desktop ActiveSync and once again under the "Settings" for Avantgo, delete your old profile line. A new one will be there with a username of "anonxxxxxxxx". Change that username to your own Avantgo username, and enter your password, then sync again.
Voila.
TT
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