Yes, as another victim of HP-iPaq crappy conspiracy between HP & T-Mo, 1000% agreed...!!!
I think we should give 'em h3ll like the "precedence" class-action cases of the Palm-
M130 &
Treo-600.
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Originally Posted by mdawisha
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I agree with you ScottM. Unfortunately, well meaning support reps. have to follow the instructions of their paymasters. Try as they might, they cannot help with a device that sould never have made it to market. They're now experimenting with language to diffuse customer anger without having to provide solutions. Of course with this thing, that would mean $$$ because there is no solution other than refund. Cost containment has taken precedence over customer retention. Here are my favorite lines at T-Mobile: "Sir, the phone feature is only considered a secondary capability on the 6315". "We have to depend on HP to resolve the issues with this phone". "Sir, I know this is the fourth replacement we have sent you. This time we are sure the issues have been resolve and you will be satisfied".
As sorry as I feel for the support reps, I feel more sorry for the suckers that spend a grotesque amount of money in good faith, believing that manufacturer reputations and warranties mean something to HP or T-Mobile. In this case, they don't. They are both waiting for this thing to fade away through the attrition of expired warranties.
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