Totally agree, when I spoke to a Dell Tech in this "Country", they told me they were aware of the units that went out with the bad ROM, and they would be sending the update patch to these individuals. Won't even mention the less than beleivable information that I have received when I speak to a technician that is not based in this country, since all of the date changes it is hard enough to believe any Tech from Texas when you speak to them also. I am so far having no problems with my unit other than slow speeds, so will wait to see if & when I receive a CD in the mail with the patch. Will post and let everyone know if & when that happens....