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Plug in the Ax to the cradle. Go to Device Manager. It's on the PC under Control Panel>System>Hardware
Under "Windows CE USB Devices" you should see an entry for "Dell Axim USB Sync"
If it's not there, you don't have the USB Drivers from Dell installed. Some folks have had success getting the drivers installed by putting the Ax in the cradle and doing a soft reset. Apparently that wakes up the USB drivers in a different way and let's the hardware get recognized properly.
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