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mbal · 09-04-03, 08:02 AM

Well I called Dell customer service this morning at 6 am. I was on hold for about 5 minutes and got a technician. I told him the problem and what I have tried so far. He wanted me to do a hard reset and first had me do a backup, which made me nervous since I don't have a memory card to back it up too and I have heard of the problems doing a backup using activesync. Well, I did the backup, and the hard reset and it worked!!! I have a start menu again. The tech walked me through the restore and everything that was on before the hard reset is there again. This is my first dealings with Dell customer support (first problem with my ax) and I have to say I had no complaints. Guess I am one of the lucky ones.

09-04-03, 08:02 AM	#2 (permalink)
mbal Aximsite Rookie DAP Freshman Join Date: Apr 2003 Location: Buffalo, NY Posts: 76 Device: Motorola i860 Carrier: Nextel Thanked 0 Times in 0 Posts	Well I called Dell customer service this morning at 6 am. I was on hold for about 5 minutes and got a technician. I told him the problem and what I have tried so far. He wanted me to do a hard reset and first had me do a backup, which made me nervous since I don't have a memory card to back it up too and I have heard of the problems doing a backup using activesync. Well, I did the backup, and the hard reset and it worked!!! I have a start menu again. The tech walked me through the restore and everything that was on before the hard reset is there again. This is my first dealings with Dell customer support (first problem with my ax) and I have to say I had no complaints. Guess I am one of the lucky ones.