Mobility Site - View Single Post - PPC 2003, mid-sept

KJM · 09-11-03, 05:10 PM

I also have an Axim X5 with A04 and got fed up waiting. So I phoned Dell last week Friday afternoon and said that the unit they had shipped (30 June 2003) was not functioning properly with the faulty ROM and that under the Sales of Goods Act (this is UK law) they have to either refund it or replace it. This applies even outside the 30-day period as the product was effectively faulty from the time it was shipped.
This worked a treat as within minutes they were taking my details to send me a new unit to replace mine. It got delivered today with A05 and I am now waiting for Dell to contact me to collect the Axim with A04...

09-11-03, 05:10 PM	#32 (permalink)
KJM Aximsite Prospect Join Date: Jul 2003 Posts: 5 Thanked 0 Times in 0 Posts	I also have an Axim X5 with A04 and got fed up waiting. So I phoned Dell last week Friday afternoon and said that the unit they had shipped (30 June 2003) was not functioning properly with the faulty ROM and that under the Sales of Goods Act (this is UK law) they have to either refund it or replace it. This applies even outside the 30-day period as the product was effectively faulty from the time it was shipped. This worked a treat as within minutes they were taking my details to send me a new unit to replace mine. It got delivered today with A05 and I am now waiting for Dell to contact me to collect the Axim with A04...