Yanwolf

I Uninstall every thing and it still do not work.

I need Help!!!

A+

Originally Posted by Zoandar

Support Code 85010014 means that there is a problem with Outlook when you are trying to sync. There are tons of posts about this error code, and I read a lot fo them when I had the exact same error code setting up my Axim for the first time 3 weeks ago (BEFORE I learned about, and applied, the A06 upgrade). What I had to do was very aggressively eliminate the existing Outlook installation: 1- Archive my entire Outlook Personal Folders to a PST file. 2- Uninstall Outlook completely 3- Delete the Outlook folder from which Outlook had been running. This could vary if youhad Outlook installed all by itself, or as a part of Office. Do a search in Windows Explorer for "outlook". You should find the folder that way. 4- Uninstall Active Sync 5- Delete the folder Active Sync was running from. 6- SHUT DOWN ( NOT Restart) your PC. (There is a difference.) 7- Start your PC back up, and install Outlook and ActiveSync again. 8- When you get things going again, you can Import your PST file back into Outlook to get everything back. By doing that, I was able to get rid of the Support Code issue and sync successfully. If you still have problems, let me know and I can tell you a few even more aggressive steps to give Outlook more amnesia when you uninstall it. It is quite adamant about coming back with the same settings it had before, and it gets these from all over your PC. If one of them was causing the problem, and it gets restored, the problem comes back too. Hope that helps.