|
Astoundingly, the tech support guy you talked to is completely wrong. At least what he says contradicts every official report to date.
Dell decided (specifically to curb piracy) to release the patch on CD instead of making it available for download. Every account I have read recently on the subject makes it clear that this patch will only be available on CD. The 17th is significant, but only as the date that 2002 -> 2003 upgrades start shipping for some of us older Axim owners. The patch CDs have been going out for over a week now.
The CDs should be automatically sent to all A04 rom users. I would recommend that you call Dell again though and this time demand that you speak with someone higher up in the food chain if you receive another bogus response.
This is exactly the sort of blatantly incompetent tech support that is giving Dell a bad name these days, these people should not be so misinformed.
|