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Originally posted by dmascot
I have Dell's buggy version of WM2003. Twice I was told that the flx was on it's way.
Very aggravating to see upgraders have gotten there package already.
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aggravating is an understatement...
this was the first experience i've ever had with dell and luckily it was my company that paid for the x5. it goes w/o saying that it will be my last experience with dell as well.
my boss, who does a lot of business with dell (as does our company in general) is also very frustrated with how dell has handled (or not handled) this situation.
i'm most suprised with the different story each csr will tell you, some being BLATANT lies. is it dell policy to lie to customers? or do they just have the most incompetent call center employees, supervisors and quality assurance staff ever assembeled?