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I got tired of waiting and called Dell Customer Service. I was told that my order was essentially in limbo and would not have ever been processed if I hadn't called. Some kind of glitch in the order system. Anyway, the CSR gave my order info to her manager who contacted the appropriate department. This was last Friday and on the following Monday it arrived via Airborne Express.
I highly recommend calling. The CSR can expedite your order.
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