Mobility Site - View Single Post - Pissed by Nov. delivery. What should I do?

Ehien · 09-29-03, 07:27 PM

F!$@%!$^%k Dell!!!!!

I haven't been so pissed for so long...

I have been so busy at work and was not able to hang on the phone whole day. But with the suggestions given here and another thread I gave it another chance and called Dell.

It ended up wasting more than 30min of my time just to got kicked around.

I talked to two CSR and one sales. The first CSR said she couldn't solve my order problem and only a sales could. She gave me a "direct" # and then "transferred" me to sales department. But the "transfer" put me back to their phone menu loop of selecting "Home system", "Catalog", etc. instead of getting to any real person. I hung up and called the direct line (800-915-3355) only to found that it's the same phone menu, far from "direct". Then with the same extension I used earlier (66966) I got to another CSR. He tried to do the same thing by giving me the same 800 # and then an extension (19511). Same thing happened when he transferred me to sales- same phone menu. I hung up again and dialed the new extension only to be told that this line didn't exist. Ok I called again and went through phone menu to get to sales depart. The sales said he couldn't fix my problem unless I want to order the $30 upgrade CD. Mine is a free upgrade that he had no way of modifying. Wha....... I said please get me your supervisor or one who can help. He said sure no problem. And guess what- back to the same phone menu again.

That's it. I had enough dickhead Dell CSR/sales. This is by far the WORST CS I've ever encountered. I won't call them again. If it comes, fine. If it doesn't, I'm going to sell my Axim and get new PPC that comes with WM2003.

It's a pity to leave this wonderful forum. But as you can see it's Dell that drove me away, it's not my choice.

Sigh...

Ehien

09-29-03, 07:27 PM	#14 (permalink)
Ehien Aximsite Minor League Member Join Date: Jun 2003 Posts: 144 Thanked 0 Times in 0 Posts	F!$@%!$^%k Dell!!!!! I haven't been so pissed for so long... I have been so busy at work and was not able to hang on the phone whole day. But with the suggestions given here and another thread I gave it another chance and called Dell. It ended up wasting more than 30min of my time just to got kicked around. I talked to two CSR and one sales. The first CSR said she couldn't solve my order problem and only a sales could. She gave me a "direct" # and then "transferred" me to sales department. But the "transfer" put me back to their phone menu loop of selecting "Home system", "Catalog", etc. instead of getting to any real person. I hung up and called the direct line (800-915-3355) only to found that it's the same phone menu, far from "direct". Then with the same extension I used earlier (66966) I got to another CSR. He tried to do the same thing by giving me the same 800 # and then an extension (19511). Same thing happened when he transferred me to sales- same phone menu. I hung up again and dialed the new extension only to be told that this line didn't exist. Ok I called again and went through phone menu to get to sales depart. The sales said he couldn't fix my problem unless I want to order the $30 upgrade CD. Mine is a free upgrade that he had no way of modifying. Wha....... I said please get me your supervisor or one who can help. He said sure no problem. And guess what- back to the same phone menu again. That's it. I had enough dickhead Dell CSR/sales. This is by far the WORST CS I've ever encountered. I won't call them again. If it comes, fine. If it doesn't, I'm going to sell my Axim and get new PPC that comes with WM2003. It's a pity to leave this wonderful forum. But as you can see it's Dell that drove me away, it's not my choice. Sigh... Ehien __________________ Axim Basic WM2003 i.Trek CF GPS (Holux GM-270) Routis 2004 navigation program Arkon windshield car mount Linksys WCF12 Wi-Fi CF SimpleTech 256MB SD Brando screen protector DSI Axim Holster Rhinoskin aluminum case Netgear MR814v2 Wi-Fi Router Several CF cards Main PDA: Palm Vx