ajabbari

Sorry to hear that your experience was so bad with the CS. I would just give it a week or two if I were you. In my experience the most Dell reps can do when your order is pending is pretty much just quote you what you see on your order status page. They usually don't have any accurate "inside info" as to why your stuff may not have shipped.

If you haven't gotten your upgrade within a week or two, then I doubt anyone would blame you for looking elsewhere for your PPC solutions.

BTW, if you're upgrading from PPC 2002 don't sweat this whole thing too much. With some of the things I've been hearing about 2003, Dell is probably doing you a favor by delaying your order (you're probably just missing out on all of the additional headaches you're bound to have once you get it). I personally won't be upgrading until the next A0x revision comes out.

Also, I've been on hold with Dell tech support for almost 2 hours before (was waiting to see just how long it would take), and I was pretty pissed afterwards. I find that the key to dealing with them is:

a) Try to avoid calling

b) A lot of it has to do with the time of day you call, trying to avoid peak hours.

c) Some of it also has to do with the person you are talking to. If you're talking to US tech support just try to be courteous and patient, and in most case things are worked out. If you end up talking to Indian tech support, I don't think it matters how you talk to them, your options will be limited.