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I've had multiple Dell computers - desktops, notebooks, Axim.
I must be in the minority. I've always felt Dell support was above average (doesn't necessarily mean "great"). I've always got my questions/problems resolved. Had a couple of drives go bad (one cd, one HD) and I had replacements the following day. Axim support has been okay, not perfect but the problems have been resolved.
On a side note, I recently bought my wife a compaq notebook. I've had to call thier support a few times and it's always a challenge to communicate with the support person in India (but with patience, my problems have been resolved). The last few calls, I have been greeted with the introductory question, "How was your weekend, John". Must be part of a new training agenda to add a personal greeting to the communication. No problem, BUT on a support call late last night I was asked the "weekend question". My thoughts were, "Let's see - it's thursday - my weekend was 4 days ago - I can hardly remember last weekend"
Anyway. . .
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