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ajabbari · 10-04-03, 04:00 AM

I also agree that though Dell's CSS may be horrendously bad, a class action lawsuit is probably not a good idea...

a) Because we are a lawsuit happy society as hnelson59 said.

b) Because Dell would simply fight it with lawyers, and then probably make up for the cost later on by cutting corners in other places (in the end possibly causing more headaches for consumers).

c) What would we expect to get out of it? Coupons for free 32mb SD cards or something? It really isn't like they would start giving out free X3s or something to everyone.

In the end the result would probably be a small disclaimer on all of their packaging that reads... "WARNING: Dell Customer Support performance varies, be ready for longer wait times during peak hours."

I think a much more effective method would be to generate bad press on the subject, and to try to make people aware of it. That's the sort of thing that would ultimately leave Dell with little choice but to make changes for fear of losing customers.

10-04-03, 04:00 AM	#15 (permalink)
ajabbari Aximsite Minor League Join Date: Jun 2003 Posts: 212 Thanked 0 Times in 0 Posts	I also agree that though Dell's CSS may be horrendously bad, a class action lawsuit is probably not a good idea... a) Because we are a lawsuit happy society as hnelson59 said. b) Because Dell would simply fight it with lawyers, and then probably make up for the cost later on by cutting corners in other places (in the end possibly causing more headaches for consumers). c) What would we expect to get out of it? Coupons for free 32mb SD cards or something? It really isn't like they would start giving out free X3s or something to everyone. In the end the result would probably be a small disclaimer on all of their packaging that reads... "WARNING: Dell Customer Support performance varies, be ready for longer wait times during peak hours." I think a much more effective method would be to generate bad press on the subject, and to try to make people aware of it. That's the sort of thing that would ultimately leave Dell with little choice but to make changes for fear of losing customers.