Mobility Site - View Single Post

Photo · 02-14-03, 02:08 PM

I would just like to add this note supporting Dell.

I ordered my Axim (400 mHz) on Nov 28th, 2002 and received it on Dec 5th, 2002 (Revision A02). Been happy with it ever since!

I purchased an Inspiron 5000 notebook in June of 2000. A couple of weeks ago I started having problems with it. I contacted Dell about it last Tuesday (Feb 11th, 2003) and seemed to get some things sorted out. On Wednesday (Feb 12th) it crashed big time. I contacted Dell that afternoon. A new mothernoard was shipped to their Technicians here in Alberta overnight and was installed yesterday (Thursday, Feb 13th) afternoon.

I thought that my warranty had expired but was pleasantly surprised that it hadn't (and No, I did not purchase any additional warranty). It ended up that I had 3 year, next business day at my place of business warranty coverage.

I know how frustrating waiting for something to arrive can be, but I'm sure that if you give them a chance, Dell will try everything in their power to satisfy their customers.

Best of luck to all those waiting for their Axims!

Photo

(owner of 1 Dell laptop, 1 Dell desktop and 1 Dell PDA)!

02-14-03, 02:08 PM	#1 (permalink)
Photo Aximsite Rookie Join Date: Jan 2003 Posts: 21 Thanked 0 Times in 0 Posts	In Support of Dell I would just like to add this note supporting Dell. I ordered my Axim (400 mHz) on Nov 28th, 2002 and received it on Dec 5th, 2002 (Revision A02). Been happy with it ever since! I purchased an Inspiron 5000 notebook in June of 2000. A couple of weeks ago I started having problems with it. I contacted Dell about it last Tuesday (Feb 11th, 2003) and seemed to get some things sorted out. On Wednesday (Feb 12th) it crashed big time. I contacted Dell that afternoon. A new mothernoard was shipped to their Technicians here in Alberta overnight and was installed yesterday (Thursday, Feb 13th) afternoon. I thought that my warranty had expired but was pleasantly surprised that it hadn't (and No, I did not purchase any additional warranty). It ended up that I had 3 year, next business day at my place of business warranty coverage. I know how frustrating waiting for something to arrive can be, but I'm sure that if you give them a chance, Dell will try everything in their power to satisfy their customers. Best of luck to all those waiting for their Axims! Photo (owner of 1 Dell laptop, 1 Dell desktop and 1 Dell PDA)!