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I also have only good things to say about Dell tech support. With 4 desktops, 2 laptops and an Axim I've no trouble (knock on wood.) I had one major failure with my first desktop (hard drive) but it gave warning it was going and they had a guy at my house next day to replace it. I called at 6pm the night it happened was on hold for zero minutes (litteraly, someone picked right up, no hold.) Then after deciding within a couple minutes the drive was going was apologizing all over the place that the repair man would not get to my house until afternoon the next day rather then first thing in the morning.
Another time a person installing a cable modem (cable company refused to let me do it myself so they sent a moron when I could do it in 2 seconds.) Who knows what he did but he ended up totally screwing things up and could not fix it. That computer had multiple drives and 3 parallel ports to which there were all kinds of sound and video equipment attached (this was in the dark ages before USB 2 or Firewire.) I finally told him to just leave and I'd call Dell. He said "OH, they wont help you since it's not their problem and we screwed it up." Sure enough they got right on the phone with me and took a good bit of time getting it fixed.
I'm sure there are people who have had bad experiences with DellTS but I bet there are more of us who've had impressively good experiences.
Quinn
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