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jared52 · 10-15-03, 10:28 AM

I have searched the forum and while I have found many "Outlook and Activesync" threads, I haven't found one specific to my problem. If you can point me to one, that would be great, but here's my situation.

Since I got my Axim Friday, the only way I can get my Ax to sync with Outlook is to have Outlook running (running version 2002). When I try to sync with out it running I get this error message:
"Activesync cannot log on to Microsoft Outlook. Make sure Outlook is installed and functioning correctly. You may need to restart your computer. You could have a conflict due to two folders on this computer are named C:\Program Files\Microsoft and C:\Program Files\Microsoft Office." It then goes on to tell how to correct this problem. Then I get another error saying Synchronization cannot be started because you are not able to log on to the network and access information." Then it says to restart or contact my network admin.

I don't have a folder called C:\Program Files\Microsoft, I have reset my computer numerous times and I am not on a network. Do you guys have any ideas how I can circumvent this issue?

10-15-03, 10:28 AM	#1 (permalink)
jared52 Aximsite Prospect Join Date: Oct 2003 Posts: 20 Thanked 0 Times in 0 Posts	Must Outlook be running to sync? I have searched the forum and while I have found many "Outlook and Activesync" threads, I haven't found one specific to my problem. If you can point me to one, that would be great, but here's my situation. Since I got my Axim Friday, the only way I can get my Ax to sync with Outlook is to have Outlook running (running version 2002). When I try to sync with out it running I get this error message: "Activesync cannot log on to Microsoft Outlook. Make sure Outlook is installed and functioning correctly. You may need to restart your computer. You could have a conflict due to two folders on this computer are named C:\Program Files\Microsoft and C:\Program Files\Microsoft Office." It then goes on to tell how to correct this problem. Then I get another error saying Synchronization cannot be started because you are not able to log on to the network and access information." Then it says to restart or contact my network admin. I don't have a folder called C:\Program Files\Microsoft, I have reset my computer numerous times and I am not on a network. Do you guys have any ideas how I can circumvent this issue?