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Angelo · 02-15-03, 05:28 PM

bayouman,
Perhaps I have some reassuring news for you. I am going through a similar situation. Actually its almost an identical situation.

I ordered mine Tuesday afternoon (2/11) and called Dell on Thursday (2/13) because I haven't yet received my confirmation email. (I received the acknowledgement email) I also went through several departments and extensions because either they could not find my order, or I was transferred to the wrong line. But although I was put on hold, I didn't get to listen to the Backstreet Boys. I finally talked to someone who saw my order in the system, then she transferred me to the E-Sales department. But I never got transferred and I ended up at the same touch-tone menu from the previous "transfers".

So I gave up calling and the next day I get the confirmation email. The order wasn't lost but my ship date is on March 3!!! So give them 3 business days to send you the confirmation email. Hopefully they didn't lose your order and you get that great deal.

If all else fails, theres always this.

02-15-03, 05:28 PM	#6 (permalink)
Angelo Aximsite Rookie Join Date: Feb 2003 Posts: 34 Thanked 0 Times in 0 Posts	bayouman, Perhaps I have some reassuring news for you. I am going through a similar situation. Actually its almost an identical situation. I ordered mine Tuesday afternoon (2/11) and called Dell on Thursday (2/13) because I haven't yet received my confirmation email. (I received the acknowledgement email) I also went through several departments and extensions because either they could not find my order, or I was transferred to the wrong line. But although I was put on hold, I didn't get to listen to the Backstreet Boys. I finally talked to someone who saw my order in the system, then she transferred me to the E-Sales department. But I never got transferred and I ended up at the same touch-tone menu from the previous "transfers". So I gave up calling and the next day I get the confirmation email. The order wasn't lost but my ship date is on March 3!!! So give them 3 business days to send you the confirmation email. Hopefully they didn't lose your order and you get that great deal. If all else fails, theres always this.