I had same problem until I listened to somebody's ordeal.
If you have a problem with a similar order, phone Dell 1-800-WWW-DELL and choose extension 63805. Wait in line (10 minutes?) and choose none of the options if offered. The next live person you speak to should be able to help you. It took me 3 hours of being kicked around their system by people who just wanted rid of me before I got where I needed to be. May my suffering be your salvation!
link is here good luck on getting your axim
http://www.fatwallet.com/forums/mess...&keyword1=axim