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If you have an external memory card then I really recommend Pocket Backup Plus. While Activesync can backup your PC, it is slow, especially to restore, and is no use to you if your hard reset occurs when you are away from your PC.
Pocket Backup (as well as the Dell freebie) can backup to a storage card which you can take with you and restore when you are away from your PC. Plus the data can be compressed and the process is very fast.
As for the Dell freebie, I tried to use it once (I had also done a Pocket Backup, thankfully) and after a hard reset the restore failed about halfway through. I would not rely on it myself.
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