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I will say I had a similar experience with Dell, in that they did not have my order when I called. What I found is that the different subsets that can take your order (Home/Home Office, Small Business, Employee Purchase, Education, etc.) all have different order pools, and until your order moves to a particular area in the processing sequence, they cannot view each other's orders.
In all the dealings I have had with Dell, on a personal and a business level, they have not lost an order. Their processing these days does leave something to be desired, but I will give them the benefit of the doubt. As you found, there is nothing else on the market that offers the same value for the price. If we show some patience, it will be rewarded.
By the way, I placed my order with Dell on January 17. It was officially processed on January 23. The initial ship date was February 11, and it actually arrived on February 4.
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When the Naysayer talks with a voice like ice cream
Reason blows away like so much dust
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