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This is a Windows pb unrelated to the Ax. Did you have Outlook running before you bought your Ax? Did you get any of those "oh so useful" warnings during the Outlook or Active Synch install? The best installation sequence is Outlook, then Active Synch, then your Ax partnership. Check the Microsoft site for upgrades. (I run Win 2K SP3). There are also service packs and updates for Office applications -- go to microsoft.com and follow the links.
You could try uninstalling Active Sync, then uninstalling Outlook and reinstalling. Before you remove Outlook, take a copy of your ".PST" file. This is the Outlook database. You can put it back after you reinstall Outlook. Mine is in C:\Documents and Settings\<user logon>\Local Settings\Application Data\Microsoft\Outlook.
One last idea -- are you connecting your Ax through a hub? Some hubs are better than others. You might try connecting directly to your PC, at least as a test.
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The world may not be perfect yet, but the Axim is (almost).
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