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Originally posted by TheBuzz
Here's my problem, seemingly related to this thread. I didn't use my X5 for a couple of months, and both batteries when to 0. Lost all data in the X5. The main battery came back fine, but the backup stayed at 0. My desktop won't reconize my X5 (in its cradle). I've tried all my USB ports, same results. Downloaded latest version of ActiveSync, no joy. Deleted Active Sync and reinstalled from disc. No luck. Replaced the backup battery, which shows 100%.
Any suggestions, other than a hard reset?.
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Backup batteries don't recharge, so that was normal that you had to replace it.
Look on the installation CDROM for a file ending in .inf. I think it is something like wcesusb.inf, or some such. That is the installation file for the Dell USB drivers that you must have to connect. Go to the Add Hardware function and point to that file. Have the Axim in the cradle, connected and turned on and it should install and connect. Otherwise, you may have a hardware problem that co-incidentally cropped up.