Mobility Site - View Single Post

Ender78 · 02-17-03, 08:43 PM

Hello all,

This may possibly be my last post on this site. My Axim finally arrived today and after about 15 minutes of use (playing MP3s and changing the themes), the speaker went mute. I checked the volume settings which were seemingly Ok. I thought "that was a little wierd," so I did a soft reset. The screen became non-responsive at that point. So I did a hard reset to see if that would correct the problem... nothing. I then took both batteries out, let the unit sit for a couple of minutes and tried it again.... nothing. I can't get the darn thing to even get past the "Tap the screen to setup your Pocket PC" screen.

I called Dell's tech support and they could not figure out why it was malfunctioning. After attempting to transfer me to customer service, I got disconnected. I had to call back again, this time with an even longer hold time. Their answer was to issue me a new one. The problem is that I ordered this unit for a lot of uses, but more importantly for a trip I am leaving on this weekend. They said it will be another 2 weeks (at least)!!! I'm now very put off because I'm now looking at a total wait time of a month to get a properly working unit after investing over $500 in it. I could not believe that they could not take the extra step to do everything they can to issue me a new one ASAP. In my line of business, that would not fly.

I am very torn, because at a 15 minute glance the unit was great, but I cannot get another one before my trip and that is a shame. Dell's inability to go the extra mile has left a horribly bitter taste in my mouth. I am going to have to "plunk" down some more money and buy an Ipaq or a Toshiba instead.

Dell just lost a potential lifetime customer.

Signing off,
-Ender

02-17-03, 08:43 PM	#1 (permalink)
Ender78 Aximsite Rookie DAP Freshman Join Date: Feb 2003 Location: Upstate, New York Posts: 32 Thanked 0 Times in 0 Posts	Sending back my Axim for good... Hello all, This may possibly be my last post on this site. My Axim finally arrived today and after about 15 minutes of use (playing MP3s and changing the themes), the speaker went mute. I checked the volume settings which were seemingly Ok. I thought "that was a little wierd," so I did a soft reset. The screen became non-responsive at that point. So I did a hard reset to see if that would correct the problem... nothing. I then took both batteries out, let the unit sit for a couple of minutes and tried it again.... nothing. I can't get the darn thing to even get past the "Tap the screen to setup your Pocket PC" screen. I called Dell's tech support and they could not figure out why it was malfunctioning. After attempting to transfer me to customer service, I got disconnected. I had to call back again, this time with an even longer hold time. Their answer was to issue me a new one. The problem is that I ordered this unit for a lot of uses, but more importantly for a trip I am leaving on this weekend. They said it will be another 2 weeks (at least)!!! I'm now very put off because I'm now looking at a total wait time of a month to get a properly working unit after investing over $500 in it. I could not believe that they could not take the extra step to do everything they can to issue me a new one ASAP. In my line of business, that would not fly. I am very torn, because at a 15 minute glance the unit was great, but I cannot get another one before my trip and that is a shame. Dell's inability to go the extra mile has left a horribly bitter taste in my mouth. I am going to have to "plunk" down some more money and buy an Ipaq or a Toshiba instead. Dell just lost a potential lifetime customer. Signing off, -Ender __________________ "Castles made of sand melt into the sea... Eventually." -JHendrix