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Try again! My experience with dell is that not all there people are as knowledgeable as some. I have been in the customer service sector for a long time and can give you some advice. First if they don't give you what you think you should get ask for it. If they say they can't do that ask to speak to someone that can (their supervisor). Second the most powerful words you can say is "that is not acceptable" they usually will offer other alternatives after using this. This is how I got them to throw in a free cradle upgrade for me. They said "that is not included when ordering from this section" when I gave them the line they responded "ok I'll take it off for you". Different reps depending on experience ect. will be empowered to do things for you.
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