I can't say positively that this helped me get access to a senior customer service rep (and I'm not advocating that you do the same) BUT...
I copiedmy complaint to:
john_hamlin@dell.com
http://www1.us.dell.com/content/topi...us&l=en&s=corp
I'm sure that if Dell executives really knew how many people think the charger issue is a scam by Dell to rake in more money on extra accessory orders, they'd do something about it. Right ?