wmrawls

Same thing happend to me about 4 months ago. I was throughly po'ed by the response I got from Dell CS and called numerous times (and was, litterly routed all around the world) Finally after at least 14 calls and being insistant about my being right (I never once rasied my voice or was ugly with any one) They sent the power cord to me to shut me up. Just a note I have since sold the cradle to another user and got the set up for the travel connection and like it better.
Stand your ground and be the custoemr, stay nice and just maybe it will work out for you. If not ask for a RA# and send it back.
:p