Mobility Site - View Single Post - DELL's Customer Service is extremely bad!

TR8WND · 02-18-03, 02:41 AM

Basing on my home computer, 8200, Dell has an excellent product line (eventhough I have not receive my Axim 400MHz unit to give them full credit). Anyhow, here's my story.

I ordered my unit on the Feb. 13th, which was the last day of free shipping on Axim units. When I finalized the online transaction, it showed that a shipping charge of $16 had incurred.

To cut the story short, I must of called Dell's 1-800 number 12-15 times since then; been transfered via different extensions over 20 times; waited and put on hold for over 2 hours (accumlated); and the worst: got hung up twice.

In the end, I was just about to give up any hope. But I thought that since I have tried so darn hard, now I must get my $16 back. So on my last call to Customer Service, I was luck enough to get connected with one of the manager. At first she seemed as useless as the rest, but after talking to her a bit, things got better. I've suggestioned to her that perhaps of receiving a credit, I could take an accessory item instead. She agreed. So I got the leather carrying case at a 45% discount (my $16's worth).

But really, I feel so discourage from the bad servicing Dell provides, I almost wanted to cancel my order. And still in the back of my mind, "what if I experience technical difficulty, will I be treated the same way again?"

So Dell, if you are listening, SHAPE UP.

02-18-03, 02:41 AM	#1 (permalink)
TR8WND Aximsite Prospect Join Date: Feb 2003 Location: Anchorage, AK Posts: 6 Thanked 0 Times in 0 Posts	DELL's Customer Service is extremely bad! Basing on my home computer, 8200, Dell has an excellent product line (eventhough I have not receive my Axim 400MHz unit to give them full credit). Anyhow, here's my story. I ordered my unit on the Feb. 13th, which was the last day of free shipping on Axim units. When I finalized the online transaction, it showed that a shipping charge of $16 had incurred. To cut the story short, I must of called Dell's 1-800 number 12-15 times since then; been transfered via different extensions over 20 times; waited and put on hold for over 2 hours (accumlated); and the worst: got hung up twice. In the end, I was just about to give up any hope. But I thought that since I have tried so darn hard, now I must get my $16 back. So on my last call to Customer Service, I was luck enough to get connected with one of the manager. At first she seemed as useless as the rest, but after talking to her a bit, things got better. I've suggestioned to her that perhaps of receiving a credit, I could take an accessory item instead. She agreed. So I got the leather carrying case at a 45% discount (my $16's worth). But really, I feel so discourage from the bad servicing Dell provides, I almost wanted to cancel my order. And still in the back of my mind, "what if I experience technical difficulty, will I be treated the same way again?" So Dell, if you are listening, SHAPE UP.