I agree with this assessment of Dell's customer service at the present time. We have used Dell's at out company for many years and the service was excellant. If we had a problem, a service technician would walk us thru a number of tests and if, for example, a hard drive was defective, we would be told that a replacement would be sent overnight and a service technician would arrive at 10 AM to install it.
Often wondered if Dell could offer good customer service for the general public. Looks like the answer is NOT YET!
I had a minor problem with my Axim and spent about 40 minutes on the phone for a problem an experienced representative could have solved in a couple minutes. By experienced, I mean someone who has looked and tried using an Axim and is familiar with the accessories offered.
