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Outsourcing service and support is the trade off for the great price on our Axim. You are probably not even talking to a Dell employee, and if you are they are more than likely not in the United States. This is a trend that all companies are following to cut cost and stay competive. I read an article that said that fewer than 3% of Dell customers ever call into support, so most customers are not affected.
Was Dell's customer service better a couple years ago? Sure it was. Were their products more expensive? Absolutely.
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