I agree that Dell cannot provide great support for a $200 item but they could at least have someone a little familiar with the product they are supporting. In my case the girl had me wait several times while she consulted with someone. I would have been better off with 'Stephen' if he was not too stoned. The girl did not realize that Dell had stylus replacements available. I had called for missing stylus and she initially was going to send me a replacement Axim.
I am not a great fan of any technical support even at work. Rarely do you get someone who really knows the product and can solve the problem. I usually just keep plugging alone until I fix the problem. This often consumes less time than talking to an uninformed support person (who may actually be in India).
|